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TJ Hoisington Interviews Horst Schulze
In this "Success Interview" podcast episode, I had the privilege of interviewing customer service legend – Horst Schulze. Mr. Schulze is the co-founder of Ritz-Carlton Hotels. His customer service ideas and practices have become a worldwide standard for excellent customer service. It was a delight to spend an hour discussing how to create excellent customer service cultures! Creating Ritz-Carlton Customer Service Cultures - FULL INTERVIEW - with Horst Schulze
#ritzcarlton #customerservice #motivation #greatnesswithin #leadership
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